Frequently Asked Questions (FAQs)

Q: Can I buy these benefits if I am flying or taking a cruise into Mexico?

A: Yes, that is exactly what these benefits are is designed for. Anyone visiting Mexico for any reason is eligible to purchase this service.

Q: What am I really getting?

A: When you purchase the prepaid services of MexPro Assist, you have 24-hour call center support for almost any travel or legal related issue in Mexico. It is like having your own personal concierge to guide you in most travel and legal related issues you may encounter when in Mexico, such as Emergency Medical Transfers, Repatriation, Communication coordination with Embassies and Consulates related to matters such as lost passports, and legal assistance in the event of immigration and customs issues, misconduct of authorities, or if your personal property is missing or stolen, etc. For a complete benefits summary, click here to view the terms and conditions.

Q: I have a large tour group visiting Mexico City for a month. Are there discounts available for large groups?

A: Yes…Please click here and complete the Mexpro Assist Group Request form and we will get back to you within 24 hours. Or call our office at 888-467-4639 Monday - Friday 8 a.m. to 5 p.m. MST (Arizona).

Q: I already have a Mexico Auto Insurance Policy with you. Does my Mexico Auto Insurance policy include all of these benefits?

A: If you hold a Mexico Auto Insurance policy issued via Mexpro.com or MexicoInsuranceOnline.com, and you have purchased the MexVisit coverage, you do not need to buy a MexPro Assist policy. The MexVisit supplement provides a similar level of services as part of your automobile insurance policy.